Expectations During Our Course of Engagement
What to expect
Open and Honest Communication
Timely updates
Continuous strategizing
Timely response, generally within 2 business days
What you cannot expect from US
Immediate responses at any time of the day
Response to more than 2 enquiries or email a day. If a matter is complex or of urgency, we suggest that you pre-book or schedule a phone call with your responsible lawyer
What will help in ensuring we can handle your matter efficiently
Minimise your correspondences to us (generally, 2 phone calls and 2 emails per matter)
Use our Client Portal to upload documents
Ensure that documents are returned by the scheduled date. If any dates are missed, we will need to reschedule new dates for the team to work on your case which may cause significant delays.