Migration Planning Session

Online Payment

CREDIT CARD PAYMENTS (MPS)

Select your practitioner below to make your payment


COMMONLY ASKED QUESTIONS

Before making a payment, what payment reference number should you include?

  • To assist us in identifying your payment, please include the first name of the practitioner you’ve booked with. For example, if you are booked to speak with Jason Ling, Accredited Specialist (Immigration Law), the payment reference to include when you make a payment is “Jason”.

What happens after a payment is made?

  • Include your email address to receive a copy of the payment receipt. This is referred to as the “Customer Copy Receipt”.

  • Send a copy of this payment receipt to the person who booked you in.

  • It may take a day or so for the payment to settle in our Trust account. Once it is settled, our accounts department will issue you a Trust account receipt. This receipt simply states that the payment you’ve made is held in our Trust account until our service is complete.

  • At this stage, your migration planning session is confirmed.

Payment and Cancellation Policy

  • Payment is required at the time of booking to confirm your Migration Planning Session.

  • As your payment is made before our services are provided, it is deposited into our Trust account.

  • To cancel or reschedule, please give us at least 24 hours’ notice before your scheduled session. You can then choose a full refund or keep your payment as credit for a later session. subject to availability.

  • If you cancel with less than 24 hours’ notice, or do not attend, a 100% cancellation fee applies and your payment will not be refunded.

  • Bookings made less than 24 hours before the session are non-refundable and cannot be held as credit.

When is a tax invoice provided?

  • Upon completion of your migration planning session, a tax invoice will be sent to you confirming the completion of our service.

Security Policy

  • When making a payment to us, you are taken to our Westpac bank’s secured online payment website, and your card details are transmitted through their secure server. Card data is not hosted by us, and it is not kept by us after processing. Please visit our bank’s website for more details: Westpac PayWay & 3D Secure

Our General Terms of Business for the migration planning session

  • For the full General Terms of Business for our migration planning session, please see HERE or with Mandarin translation, see HERE.

What if I want a written summary/advice after the Migration Planning Session (MPS) & Hourly Rates?

  • Following a Migration Planning Session (MPS), clients may request a written summary of the advice discussed during the MPS consultation.

  • Written summaries are provided as an additional service and are charged based on the time spent preparing the document. Fees are calculated according to the hourly rate of the lawyer preparing the summary.

  • As the scope and complexity of each matter differ, we are unable to provide a fixed fee for written summaries in advance. Clients are encouraged to enquire about the applicable hourly rate when booking their consultation.


 

Payment will be deposited into our Trust Account and held and dealt with in accordance with Part 7 of the Migration Agents Code of Conduct and in accordance with the Legal Profession Uniform General Rules 2015.

 

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